Gaya APA

Pickering, P. (2000). How To Manage Conflict : Turn All Conflicts Into Win-win Outcomes (Ed.3) (Ed. 3). -: National Press Publications.

Gaya MLA

Pickering, Peg. "How To Manage Conflict : Turn All Conflicts Into Win-win Outcomes (Ed.3)". Ed. 3 -: National Press Publications, 2000. FE-Manajemen.